1. The 24-Hour Instant Refund Window

When you subscribe to the Pro Plan ($15/mo) or Pro Plus Plan ($99/mo), you have a full 24-hour evaluation period from the exact timestamp of purchase.

• If you decide within 24 hours that the platform does not meet your expectations, send a refund request.
• No Usage Penalty: Your refund will be granted in full even if you have created a community, uploaded videos, or hosted a hackathon during those 24 hours.

2. The 7-Day Standard Refund Window

For refund requests submitted between 24 hours and 7 days after purchase:

• You are eligible to receive a full refund upon request if plan features and storage bandwidth have not been extensively utilized.
• Our support team will promptly authorize the return with Paddle.

3. Community Plans

Community-specific memberships carry a 7-day refund request window. Requests submitted after 7 days are evaluated individually via manual review by our support team based on member activity.

4. Cancellation Policy

You can cancel your subscription at any time with a single click in your Account Settings or via the manage link in your Paddle email receipt. There are zero cancellation fees, and you retain access until the end of your prepaid period.

5. How to Request a Refund

To submit a refund request, email support@globearn.com with your Paddle order receipt ID. Refunds are issued to your original payment method within 3–5 business days.